All dresses (incl. wedding dresses and occasion dresses) are NON-REFUNDABLE AND NON-EXCHANGEABLE



  • As your dress is made especially for you to your unique size, we do not accept returns or exchanges unless it is a genuine manufacturing fault. All items undergo quality control to ensure fabrics and manufacturing are the high standard. If for any reason there is a manufacturing fault, you must contact us at within 5 days of delivery of the order (this includes weekends/holidays).

Veil & Hair Items

  • If upon receiving your Veil & Hair items order you are not satisfied with your purchase, you may contact us at to arrange a return or have a one time exchange of your item within 5 days of delivery of the order (this includes weekends/holidays). 
  • Shipping fees are non-refundable, and the return shipment cost is at the expense of the customer which will be deducted from the refund amount.
Please visit our Returns & Refund Policy page.