Return & Refund Policy Summary
All dresses (incl. wedding dresses and occasion dresses) are NON-REFUNDABLE AND NON-EXCHANGEABLE
- As your dress is made especially for you to your unique size, we do not accept returns or exchanges unless it is a genuine manufacturing fault. All items undergo quality control to ensure fabrics and manufacturing are the high standard. If for any reason there is a manufacturing fault, you must contact us at firstname.lastname@example.org within 5 days of delivery of the order (this includes weekends/holidays).
Veil & Hair Items
- If upon receiving your Veil & Hair items order you are not satisfied with your purchase, you may contact us at email@example.com to arrange a return or have a one time exchange of your item within 5 days of delivery of the order (this includes weekends/holidays).
- Shipping fees are non-refundable, and the return shipment cost is at the expense of the customer which will be deducted from the refund amount.